Our Member Service Department has a Senior Advocate
Program to help you and answer any questions you may
have. If you have a question regarding our medical
groups or if you have received a bill and you are not
sure what to do, call a Senior Advocate. We are here to
help!
Senior Advocate
Call (562)-602- 1563 ext 706
Let's Talk
Q. Can I use the Urgent Care
facilities during the day, if my primary care physician
is un- available?
A The urgent care hours are set up to see patients after
normal business hours and on weekends and Holidays. We
have twelve locations to serve you.
Q. Who do I call if I want to
change my Primary Care Physician?
A. You must call your health plan to change your primary
care physician. However if you are unsure who is
available in your area, you can call Member Services who
can give you names of several doctors in you area.
Q. I am getting a bill from a
medical provider. Who do I Call?
A. Call our Member Services Department. One of our
friendly Senior Advocates will research the bill and see
if it was sent to you in error, or there may be a
possibility that the bill reflects a co-payment required
by your Health Plan.
Please call Gloria Ochoa, our transportation
specialist for assistance. Call 562-602-1563 ext. 277
from 8:00am to 5:00pm Monday – Friday. |
