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As a Coast Healthcare Management Member, you have
RIGHTS:
·
The
right to have a fair and comprehensive assessment of
your health.
·
The
right to easily obtain all necessary health services.
·
The
right to participate in the decision-making regarding
your healthcare.
·
The
right to be treated with respect and dignity.
·
The
right to privacy and confidentiality.
·
The
right to know the price of services prior to having them
rendered.
·
The
right to be informed of medical services rendered.
·
The
right to cleanliness of the provider's office.
·
The
right to the prompt return of test results.
·
The
right to obtain a second opinion by another Lakewood
Health Plan provider.
·
The
right not to be abandoned.
·
The
right to Lakewood Health Plan's best effort in providing
quality services.
·
The
right to voice complaints or file appeals in the event
of dissatisfaction.
·
The
right to a candid discussion of appropriate or medically
necessary treatment options for your conditions,
regardless of cost or benefit coverage.
·
The
right to be provided with information about Lakewood
Health Plan; the covered services, benefit limitations
and exclusions; the practitioners and providers; and
member rights and responsibilities.
·
The
right to be notified of termination or change in
services, benefits or providers.
RESPONSIBILITIES:
·
The
responsibility of following instructions and guidelines
for care that you have agreed to with your
practitioners.
·
The
responsibility of notifying Lakewood Health Plan and the
healthcare staff of any changes that affect your
continuation of enrollment and benefits.
·
The
responsibility of permitting only the person named on
the identification card to use the card to obtain
healthcare services.
·
The
responsibility to keep scheduled appointments or give
adequate notice of delay or cancellation.
·
The
responsibility to read and understand the materials
provided by your assigned health plan on how to use the
health plan services, what services are covered by the
Plan, and the exclusions and limitations of the Plan.
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